This Privacy Policy describes how Waybegroup collects, uses, protects, and discloses personal information you provide when using our services in Lebanon. We are committed to protecting your privacy and handling your personal data responsibly, in compliance with Lebanon’s Electronic Transactions and Personal Data Law (Law No. 81 of 2018).
What personal data do we collect?
To provide you with our products and services, we collect information that you voluntarily provide to us, such as:
- Contact information: Your name, email address, phone number, and delivery address when you place an order, create an account, or contact our customer service.
- Order information: Details of your purchases and transactions with us, as well as your payment information.
- Website usage data: We collect technical information such as your IP address, browser type, operating system, and the pages you visit on our website. This data helps us improve your online experience and the functionality of our services.
- Communication data: Records of our correspondence and communication with you, including inquiries and feedback.
How do we use your personal data?
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping and handling your purchases and managing payments.
- To provide customer support and respond to your inquiries, requests, and feedback.
- To improve our products and services by analyzing website usage trends and customer behavior.
- To send you marketing communications, such as newsletters and special offers, if you have given us your explicit consent to do so.
- To comply with legal obligations, such as accounting and tax requirements under Lebanese law.
- To personalize your experience on our website and in our marketing communications.
How do we protect your personal data?
We take data protection seriously and implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and misuse. We employ encryption for data transmission and maintain secure storage systems. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Who do we share your personal data with?
We may share your personal data with trusted third parties only when necessary to fulfill the purposes outlined in this policy. This may include:
- Payment service providers to process your transactions securely.
- Shipping and logistics partners to deliver your orders to you.
- IT and hosting service providers to maintain and operate our website and data storage.
- Public authorities, such as tax agencies, when required by law.
All third-party partners are contractually obligated to process your data confidentially and in accordance with applicable data protection regulations.
Your rights
Under Lebanon’s personal data laws, you have rights regarding the personal information we hold about you. You may have the right to:
- Access your personal data and information on its processing.
- Rectify any inaccurate or incomplete data.
- Erase your data in certain circumstances.
- Object to the processing of your data, particularly for marketing purposes.
- Withdraw your consent at any time, which does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the information provided below.
Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. By continuing to use our website without changing your settings, you consent to our use of cookies.
Updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- By Email: info@waybegroup.com
- By Phone: (+961) 70 868 848 – (+961) 70 006 600
- By Mail: Salim Awad Building, Block C
Ground Floor, Fanar